Global ITSM Professional Survey Report 2023, Forecast to 2028

The ITSM report equips organizations with a comprehensive understanding of market dynamics, facilitating the formulation of strategic plans based on opportunities and informed decisions. In addition to business descriptions, growth projections, and market performance of key vendors in various regions, the report examines potential industry trends. Insights from industry experts aid in future-oriented decision-making, ensuring competitiveness. This research is a valuable resource. The report emphasizes critical aspects such as market size, share, trends, and drivers within prominent industry segments and geographic locations. It empowers enterprises with insights into challenges, opportunities, pricing strategies, company metrics, supply chains, and technological advancements.

For the ITSM market, the use scenario and thinking of AI

2023 is set to be a revolutionary year for Artificial Intelligence. With the continued development of AI technology, more and more businesses are beginning to invest in the potential of AI to automate processes and increase efficiency.

The report researches and analyzes the influence of the ITSM industry in the new era of global post-COIVD-19 economy in 2023, and provides in-depth analysis and professional suggestions on the current development.

ITSM Market Competition list

    ServiceNow
    HPE
    IBM
    BMC Software
    CA Technologies
    Cherwell Software
    Ivanti
    Citrix Systems
    Hornbill
    Axios Systems
    Efecte
    ManageEngine
    EasyVista
    Atlassian
    Alemba
    SysAid
    Microsoft
    LogMein

(Find more companies in our free sample!)

Market Segment by Product Type

Service Portfolio Management
Configuration & Change Management
Operations & Performance Management
......

Market Segment by Product Application

BFSI
IT & Telecommunication
Retail & Consumer Goods
......

Market segment by Region, regional analysis covers

Bottom-up and Top-down Approaches for This Report

Table of Contents

Global ITSM Market Report 2023, Forecast to 2028

1 Report Overview
1.1 ITSM Introduction
1.2 Report Structure Overview
1.3 Years Considered

2 Market Status
2.1 Global ITSM Market Outlook
2.2 Key Industry Perspective: What Industry Leaders are saying?
2.3 Macro-Economic Factors
2.3.1 Global GDP Growth
2.3.2 Manufacturing Value Added
2.3.3 Industrial Production
2.4 Forecast Factors – Relevance & Impact
2.5 Market Dynamics
2.5.1 Market Opportunities
2.5.2 Market Risk
2.5.3 Market Driving Force
2.5.4 Product Innovation / Development Trends

3 Coronavirus Disease 2020 (COVID-19): ITSM Industry Impact
3.1 Current Statistics and Probable Future Impact
3.2 Comparison of SAARs and Market Recovery
3.3 ITSM Business Impact Assessment – Covid-19
3.4 Market Trends and ITSM Potential Opportunities in the COVID-19 Landscape

4 ITSM Revenue by Region
4.1 Global ITSM Revenue (History Data) by Region
4.2 North America
4.2.1 North America ITSM Revenue by Type
4.2.2 North America ITSM Revenue by Application
4.2.3 North America ITSM Revenue by Countries
4.2.4 United States
4.2.5 Canada
4.2.6 Mexico
4.3 Europe
4.3.1 Europe ITSM Revenue by Type
4.3.2 Europe ITSM Revenue by Application
4.3.3 Europe ITSM Revenue by Countries
4.3.4 Germany
4.3.5 France
4.3.6 UK
4.3.7 Italy
4.3.8 Russia
4.3.9 Spain
4.4 Asia Pacific
4.4.1 Asia Pacific ITSM Revenue by Type
4.4.2 Asia Pacific ITSM Revenue by Application
4.4.3 Asia Pacific ITSM Revenue by Region
4.4.4 China
4.4.5 Japan
4.4.6 South Korea
4.4.7 India
4.4.8 Australia
4.4.9 Indonesia
4.4.10 Thailand
4.4.11 Malaysia
4.4.12 Philippines
4.4.13 Vietnam
4.5 Central & South America
4.5.1 Central & South America ITSM Revenue by Type
4.5.2 Central & South America ITSM Revenue by Application
4.5.3 Central & South America ITSM Revenue by Countries
4.5.4 Brazil
4.6 Middle East & Africa
4.6.1 Middle East & Africa ITSM Revenue by Type
4.6.2 Middle East & Africa ITSM Revenue by Application
4.6.3 Middle East & Africa ITSM Revenue by Countries
4.6.4 GCC Countries
4.6.5 Turkey
4.6.6 Egypt
4.6.7 South Africa
4.6.8 Israel

5 Global ITSM Market Segment by Type
5.1 Introduction / Key Findings
5.2 Global ITSM Revenue and Market Share by Type (2018-2023)
5.3 Service Portfolio Management Revenue Growth Rate and Price
5.4 Configuration & Change Management Revenue Growth Rate and Price
5.5 Operations & Performance Management Revenue Growth Rate and Price

6 Global ITSM Market Segment by Application
6.1 Introduction / Key Findings
6.2 Global ITSM Revenue Market Share by Application (2018-2023)
6.3 BFSI Revenue Growth Rate (2018-2023)
6.4 IT & Telecommunication Revenue Growth Rate (2018-2023)
6.5 Retail & Consumer Goods Revenue Growth Rate (2018-2023)

7 Analysis of Key Players
7.1 ServiceNow
7.1.1 Company Details
7.1.2 Description and Business Overview
7.1.3 Product Introduction
7.1.4 ServiceNow ITSM Gross Margin and Revenue (2018-2023)
7.1.5 Recent News
7.2 HPE
7.2.1 Company Details
7.2.2 Description and Business Overview
7.2.3 Product Introduction
7.2.4 HPE ITSM Gross Margin and Revenue (2018-2023)
7.2.5 Recent News
7.3 IBM
7.3.1 Company Details
7.3.2 Description and Business Overview
7.3.3 Product Introduction
7.3.4 IBM ITSM Gross Margin and Revenue (2018-2023)
7.3.5 Recent News
7.4 BMC Software
7.4.1 Company Details
7.4.2 Description and Business Overview
7.4.3 Product Introduction
7.4.4 BMC Software ITSM Gross Margin and Revenue (2018-2023)
7.4.5 Recent News
7.5 CA Technologies
7.5.1 Company Details
7.5.2 Description and Business Overview
7.5.3 Product Introduction
7.5.4 CA Technologies ITSM Gross Margin and Revenue (2018-2023)
7.5.5 Recent News
7.6 Cherwell Software
7.6.1 Company Details
7.6.2 Description and Business Overview
7.6.3 Product Introduction
7.6.4 Cherwell Software ITSM Gross Margin and Revenue (2018-2023)
7.6.5 Recent News
7.7 Ivanti
7.7.1 Company Details
7.7.2 Description and Business Overview
7.7.3 Product Introduction
7.7.4 Ivanti ITSM Gross Margin and Revenue (2018-2023)
7.7.5 Recent News
7.8 Citrix Systems
7.8.1 Company Details
7.8.2 Description and Business Overview
7.8.3 Product Introduction
7.8.4 Citrix Systems ITSM Gross Margin and Revenue (2018-2023)
7.8.5 Recent News
7.9 Hornbill
7.9.1 Company Details
7.9.2 Description and Business Overview
7.9.3 Product Introduction
7.9.4 Hornbill ITSM Gross Margin and Revenue (2018-2023)
7.9.5 Recent News
7.10 Axios Systems
7.10.1 Company Details
7.10.2 Description and Business Overview
7.10.3 Product Introduction
7.10.4 Axios Systems ITSM Gross Margin and Revenue (2018-2023)
7.10.5 Recent News
7.11 Efecte
7.11.1 Company Details
7.11.2 Description and Business Overview
7.11.3 Product Introduction
7.11.4 Efecte ITSM Gross Margin and Revenue (2018-2023)
7.11.5 Recent News
7.12 ManageEngine
7.12.1 Company Details
7.12.2 Description and Business Overview
7.12.3 Product Introduction
7.12.4 ManageEngine ITSM Gross Margin and Revenue (2018-2023)
7.12.5 Recent News
7.13 EasyVista
7.13.1 Company Details
7.13.2 Description and Business Overview
7.13.3 Product Introduction
7.13.4 EasyVista ITSM Gross Margin and Revenue (2018-2023)
7.13.5 Recent News
7.14 Atlassian
7.14.1 Company Details
7.14.2 Description and Business Overview
7.14.3 Product Introduction
7.14.4 Atlassian ITSM Gross Margin and Revenue (2018-2023)
7.14.5 Recent News
7.15 Alemba
7.15.1 Company Details
7.15.2 Description and Business Overview
7.15.3 Product Introduction
7.15.4 Alemba ITSM Gross Margin and Revenue (2018-2023)
7.15.5 Recent News
7.16 SysAid
7.16.1 Company Details
7.16.2 Description and Business Overview
7.16.3 Product Introduction
7.16.4 SysAid ITSM Gross Margin and Revenue (2018-2023)
7.16.5 Recent News
7.17 Microsoft
7.17.1 Company Details
7.17.2 Description and Business Overview
7.17.3 Product Introduction
7.17.4 Microsoft ITSM Gross Margin and Revenue (2018-2023)
7.17.5 Recent News
7.18 LogMein
7.18.1 Company Details
7.18.2 Description and Business Overview
7.18.3 Product Introduction
7.18.4 LogMein ITSM Gross Margin and Revenue (2018-2023)
7.18.5 Recent News
7.19 Micro Focus
7.19.1 Company Details
7.19.2 Description and Business Overview
7.19.3 Product Introduction
7.19.4 Micro Focus ITSM Gross Margin and Revenue (2018-2023)
7.19.5 Recent News
7.20 Freshworks
7.20.1 Company Details
7.20.2 Description and Business Overview
7.20.3 Product Introduction
7.20.4 Freshworks ITSM Gross Margin and Revenue (2018-2023)
7.20.5 Recent News

8 ITSM Market Forecast
8.1 Forecast Factors – Relevance & Impact
8.1.1 Factor 1
8.1.2 Factor 2
8.1.3 Factor 3
8.2 Global ITSM Revenue, Revenue and Growth Rate (2023-2028)
8.3 ITSM Market Forecast by Regions (2023-2028)
8.3.1 North America ITSM Market Forecast (2023-2028)
8.3.2 Europe ITSM Market Forecast (2023-2028)
8.3.3 Asia-Pacific ITSM Market Forecast (2023-2028)
8.3.4 South America ITSM Market Forecast (2023-2028)
8.3.5 Middle East & Africa ITSM Market Forecast (2023-2028)
8.4 ITSM Market Forecast by Type (2023-2028)
8.4.1 Global ITSM Revenue Forecast by Type (2023-2028)
8.4.2 Global ITSM Revenue Market Share Forecast by Type (2023-2028)
8.5 ITSM Market Forecast by Application (2023-2028)
8.5.1 Global ITSM Revenue Forecast by Application (2023-2028)
8.5.2 Global ITSM Market Share Forecast by Application (2023-2028)

9 Conclusion